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IFMA CFM Exam With Confidence Using Practice Dumps

Exam Code:
CFM
Exam Name:
Certified Facility Manager
Certification:
Vendor:
Questions:
251
Last Updated:
Mar 27, 2025
Exam Status:
Stable
IFMA CFM

CFM: Facility Manager Exam 2025 Study Guide Pdf and Test Engine

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Certified Facility Manager Questions and Answers

Question 1

You work for a company that provides facility management services for a bank. The bank wants your company to demonstrate its commitment to continuous improvement in service delivery. How can you demonstrate to the bank your commitment to continuous improvement?

Options:

A.

Find out what other banks do in terms of continuous improvement.

B.

Write to the bank stating your commitment to continuous improvement.

C.

Include indicators relating to continuous improvement in the service level agreement.

D.

Ask the bank to submit a list of continuous improvement requirements.

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Question 2

A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?

Options:

A.

Request that the manager refrain from complaints at this meeting as it is not the appropriate venue.

B.

Request that the other managers have a discussion with him about office protocol.

C.

Request that he read his service level agreement.

D.

Review the customer service level agreement to determine a mutually agreed performance standard.

Question 3

Following a workplace accident, what is the MOST appropriate risk management action for a facility manager?

Options:

A.

Review existing risk assessments and update within six months.

B.

Retrain staff in existing risk assessments and safe work practices.

C.

Identify who knew of the risk of an accident and discipline them.