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IASPStrategy Planning Professional Exam Questions and Answers

Question 1

What basic principle of human behavior enhances "buy-in" and therefore implements the strategic plan?

Options:

A.

People help support what they help create

B.

People demand respect and participation

C.

People are naturally optimistic

D.

People are competitive in nature

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Question 2

What is the key activity when working with middle management on strategic plan implementation?

Options:

A.

Building buy-in and ownership of the strategy

B.

Communicating the strategy and issues

C.

Listening to staff problems

D.

Understanding the departmental objectives

Question 3

Which of the following BEST summarizes what the strategic management and measurement system should measure?

Options:

A.

Benchmarks comparing different industry standards

B.

Organization's mission and purpose

C.

Organization's shared vision of the future

D.

Actual progress relative to organizational performance targets

Question 4

Which of the following is NOT one of Porter's original Five Forces of industry analysis?

Options:

A.

Suppliers

B.

Customers

C.

Substitute products

D.

Industry regulations

Question 5

Which of the following is MOST ideal for developing teamwork?

Options:

A.

Isolate a small function of the project

B.

Practice team-building through other activities unrelated to the project

C.

Ensure everyone understands how their work helps to accomplish the project objectives

D.

Identify who is responsible for tasks

Question 6

A mission statement does NOT answer which of the following questions?

Options:

A.

Who an organization serves

B.

What an organization produces

C.

How an organization operates

D.

Why an organization exists

Question 7

How can a strategic planner ensure the planning process is improved over time?

Options:

A.

Use guided imagery to envision the ideal planning process

B.

Set up mechanisms to manage continuous improvement

C.

Review records to see where the organization has been compared to the current situation

D.

Require periodic reports from the organization to track progress

Question 8

To foster a culture of risk taking and creativity, leaders should

Options:

A.

provide positive feedback and use caution in exercising accountability in a bad outcome.

B.

adopt a hiring instrument that assures more creative people are hired.

C.

bring in a creative consultant.

D.

modify the organization's policy to allow for educational leave.

Question 9

Who must have the skills necessary to implement the strategic planning initiative?

Options:

A.

Customers

B.

Change agents

C.

Board of directors

D.

Stakeholders

Question 10

Senior management needs to identify which of the following to ensure progress in execution of the plan?

Options:

A.

Regular reporting and monitoring

B.

Financial schedule

C.

Communication schedule

D.

Schedule for planning team development

Question 11

Which of the following is the BEST approach to getting buy-in and continuous engagement from stakeholders?

Options:

A.

Tell stakeholders who are against the change that they do not have a choice

B.

Ask stakeholders who are against the change what is needed to get their support

C.

Find ways to bypass the support of stakeholders

D.

Invite key stakeholders to attend an initial planning session to discuss the change

Question 12

Which of the following BEST describes an effective organizational mission statement?

Options:

A.

Describes the organization's core values and the key processes used to satisfy its customers and stakeholders

B.

Is a forward looking and emotionally grabbing sentence that identifies where the organization aspires to be 3 or more years in the future

C.

Lists strategic goals and performance measures

D.

Describes the purpose of the organization, the services and products provided, and how the organization creates value for its customers

Question 13

How are key stakeholders identified?

Options:

A.

Consider the list of the board of directors

B.

Consider those who are most affected by and able to affect the outcomes

C.

Identify organization's highest lifetime value customers

D.

Identify the major corporate shareholders

Question 14

Which of the following is the FIRST thing to do when an organization needs change?

Options:

A.

Interview employees to get different perspectives about the changes

B.

Analyze what the strategic change entails from a modular and integrated perspective

C.

Eliminate all out-of-date aspects of the system

D.

Communicate clearly why change is necessary

Question 15

Which of the following BEST characterizes strategy?

Options:

A.

Has several different meanings at different organizational levels

B.

Is a restatement of the organization's mission

C.

Exists only at the enterprise-wide level, not at business unit levels

D.

Is explicitly defined and means the same thing to everyone

Question 16

Which of the following is a characteristic of core competencies?

Options:

A.

Require significant investment

B.

Are common across an industrial segment

C.

Cannot be developed or changed

D.

Form the basis for activities that create and build value

Question 17

In the SWOT analysis, which of the following are internal challenges?

Options:

A.

Strengths

B.

Threats

C.

Opportunities

D.

Weaknesses

Question 18

Which of the following often needs to be reworked to make it more strategy-supportive, as a crucial part of the implementation process?

Options:

A.

Budget

B.

Ethical framework

C.

Execution process

D.

Zero-defects mentality

Question 19

"Positioning" is BEST described as

Options:

A.

an organization's choice of media and strategies for marketing its products/services.

B.

what differentiates an organization in the eyes of its customers.

C.

the relative value of an organization's stock compared to its competitors.

D.

an organization's location in relation to its largest segment.

Question 20

Employee commitment should be secured at what point in the strategic management process?

Options:

A.

As early as possible

B.

Once key analysis has been completed

C.

After senior managers have made asset allocation decisions

D.

Not until the vision has been approved

Question 21

Which of the following stages comprise the PDCA cycle?

Options:

A.

Prepare, design, change, assess

B.

Plan, do, check, act

C.

Plan, deliver, collaborate, apply

D.

Propose, describe, consult, approve

Question 22

Which of the following BEST represent the macro level factors to include in an environmental scan?

Options:

A.

Geopolitical, sociocultural, economic, technology, environmental, and industry trends

B.

Regulatory, customer, competitive, labor, and supplier trends

C.

Industry life cycle, demographics, changing profile of current customers, international trends, and events pertaining to the industry

D.

Patterns of competition, technology, usage/consumption/service buying patterns, and barriers to exit

Question 23

How often should key stakeholders have access to project status information?

Options:

A.

When decisions are required

B.

When the outcomes are achieved

C.

Anytime they want

D.

At key milestone markers

Question 24

Which of the following is an essential element of any environmental scan?

Options:

A.

Long-term climate predictions

B.

Workload analysis

C.

Competitive analysis

D.

Management biographies

Question 25

Which of the following practices is aligned with the company's purpose, mission, and strategies?

Options:

A.

Clear out year-end inventories by expanding into factory outlets

B.

Allow high-end department store partners to clear year-end inventories through modest discounting

C.

Clear out year-end inventories by exporting to developed overseas markets like China

D.

Write off and destroy year-end inventories

Question 26

Which of the following actions should planners NOT take when they start falling behind on implementation?

Options:

A.

Re-assess the project schedule

B.

Renegotiate and deploy more resources

C.

Narrow the project scope

D.

Reduce stakeholder participation

Question 27

Which of the following is the best strategy for integrating feedback?

Options:

A.

Stop the innovation process until feedback is fully integrated

B.

Continue to innovate in isolation and eventually everyone will catch up with it

C.

Ignore feedback because the organization is the expert in the field

D.

Involve the stakeholders in innovation and feedback

Question 28

Which of the following BEST ensures that front-line employees understand how to help implement an organization's strategic plan?

Options:

A.

Share a brief summary of the plan with all employees

B.

Subject employees to an evaluation confirming they have memorized the organization's mission statement

C.

Integrate the strategic plan with all departmental planning and budgeting

D.

Provide organization-wide general training focused on the concept of strategy implementation

Question 29

Translating the organization-wide strategic plan down to business units, support units or departments, and then to teams or individuals is known as which of the following?

Options:

A.

Gap analysis

B.

Cascading

C.

Flow charting

D.

Process mapping

Question 30

Which of the following evaluates actual performance, compares actual performance to goals, and takes action on the differences?

Options:

A.

Quality control

B.

Quality design

C.

Quality improvement

D.

Quality planning

Question 31

Which of the following is the most important tool when considering uncertainty in the external environment?

Options:

A.

Consensus building

B.

Embedded corporate culture

C.

Scenario planning

D.

Decision tree analysis

Question 32

Which of the following communication methods is likely to be MOST effective in obtaining useful employee feedback about the strategic management approach?

Options:

A.

Dialogue between leaders and employees in small group discussions

B.

A customized, well-scripted slide show presentation given by a senior leader

C.

An e-mail message from the senior leader to employees

D.

An article written by a senior leader published in the organization's newsletter

Question 33

Which of the following BEST describes the sense of disorientation and the emotional roller coaster experienced by someone who is transferred to work in a new organization, business, or even a new country?

Options:

A.

Stockholm Syndrome

B.

Assimilation

C.

Language Transferrence

D.

Culture Shock

Question 34

Which of the following is a symptom of organizational resistance?

Options:

A.

Decreased absenteeism

B.

Poor communication

C.

Teamwork

D.

Higher productivity

Question 35

Individual stress results from a reaction to

Options:

A.

primarily external situations.

B.

positive and negative events.

C.

positive events only.

D.

negative events only.

Question 36

The optimum (best) time for the organization to begin operational planning is when the _______ has been approved and finalized.

Options:

A.

CEO-Department Head Alignment Plan

B.

long-term schedule

C.

strategic plan

D.

core values map

Question 37

Which of the following are steps to success in a project life cycle?

Options:

A.

Define, plan, implement, and evaluate

B.

Assign, budget, plan, and implement

C.

Plan, change, evaluate, and monitor

D.

Budget, plan, evaluate, and monitor

Question 38

Seeing where actions and changes in system components can lead to significant, lasting improvements is best described as:

Options:

A.

Change agency

B.

Total quality management priorities

C.

Followership

D.

Leverage

Question 39

Which of the following BEST describes an effective core organizational value?

Options:

A.

Is widely shared among members of the organization

B.

Is broad enough to translate into actions and transactions

C.

Gives the organization a broad range of options on how best to interact with key stakeholders

D.

Is highlighted on the organization's website to enhance its image

Question 40

Which of the following features would you likely find in an effective communication plan for a new strategic direction?

Options:

A.

Clear communication of what the organization wants to achieve

B.

An explanation of the tactics to be used to achieve the vision

C.

Evidence the communication plan was developed by consultants specializing in communication management

D.

Clear links between the overall strategic direction and individual compensation

Question 41

Which of the following will BEST assist employees in implementing strategic plan projects and initiatives?

Options:

A.

Survey development

B.

Project management skills

C.

Market forecasts

D.

Budget preparation

Question 42

During which of the following quality process steps are the roles and responsibilities of project team members finalized and the team established?

Options:

A.

Quality Planning

B.

Quality Control

C.

Quality (Continuous) Improvement

D.

Quality Assurance

Question 43

Which of the following is the MOST important way for employees to view an organization's core values?

Options:

A.

A framework for feedback

B.

A guide to daily decisions

C.

An important part of the strategic plan

D.

A way to treat customers

Question 44

Which of these actions should be taken first, if and when a strategic plan does not seem to be unfolding as expected?

Options:

A.

Demonstrate patience because change takes time.

B.

Make modifications to the strategic plan

C.

Restructure the internal advisory team.

D.

Determine the reasons for the plan not working.

Question 45

Which of the following is NOT a desired goal of effective pre-meetings?

Options:

A.

Make policy decisions with senior leadership

B.

Resolve political issues

C.

Identify issues

D.

Gather input from participants

Question 46

What should a leader do FIRST after making a mistake?

Options:

A.

Determine who else contributed

B.

Determine the right answer and actions

C.

Acknowledge the mistake

D.

Correct the problem

Question 47

Which of the following is NOT one of Michael Porter's three basic strategies?

Options:

A.

Differentiation

B.

Cost

C.

Focus

D.

Customer first

Question 48

Which of the following BEST describes organization strategy?

Options:

A.

Creates performance measures that can be used to encourage desired behaviors

B.

Shows how projects and programs are managed

C.

Exists to support pay-for-performance systems

D.

Translates an organization's shared vision of the future into action for all employees

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Total 160 questions