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HDI HD0-400 Exam With Confidence Using Practice Dumps

Exam Code:
HD0-400
Exam Name:
HDI Qualified Customer Support Specialist
Certification:
HDI World wide Certification
Vendor:
HDI
Questions:
120
Last Updated:
Jun 16, 2025
Exam Status:
Stable
HDI HD0-400

HD0-400: HDI World wide Certification Exam 2025 Study Guide Pdf and Test Engine

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What behaviour should be avoided when talking with a customer on the telephone?

Options:

A.

Asking the customer technical questions.

B.

Using terms of endearment.

C.

Addressing the customer by name.

D.

Telling the customer to hold.

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Question 2

What is a best practice for negotiating with a customer?

Options:

A.

Only provide a service that is included in the SLA.

B.

Look at the problem from the customer perspective.

C.

Transfer the customer to your supervisor if they disagree with you.

D.

Strictly follow the Support Centre policies.

Question 3

Which statement best describes a team?

Options:

A.

A team is a forum for creativity and self expression.

B.

A team is a group of people working to accomplish the same goals.

C.

A team is an open, honest environment.

D.

A team is a group of strong personalities.

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