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HDI HD0-400 Exam With Confidence Using Practice Dumps

Exam Code:
HD0-400
Exam Name:
HDI Qualified Customer Support Specialist
Certification:
HDI World wide Certification
Vendor:
HDI
Questions:
120
Last Updated:
Aug 18, 2025
Exam Status:
Stable
HDI HD0-400

HD0-400: HDI World wide Certification Exam 2025 Study Guide Pdf and Test Engine

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HDI Qualified Customer Support Specialist Questions and Answers

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Question 1

What is a best practice for negotiating with a customer?

Options:

A.

Only provide a service that is included in the SLA.

B.

Look at the problem from the customer perspective.

C.

Transfer the customer to your supervisor if they disagree with you.

D.

Strictly follow the Support Centre policies.

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Question 2

What is the best description of process management?

Options:

A.

Process management is red tape that prevents creativity.

B.

Process management is a set of rules that can never be bent or broken.

C.

Process management is accomplishing tasks that we can test, report, and improve upon.

D.

Process management is a formal concept that we work with.

Question 3

Which statement best describes a team?

Options:

A.

A team is a forum for creativity and self expression.

B.

A team is a group of people working to accomplish the same goals.

C.

A team is an open, honest environment.

D.

A team is a group of strong personalities.

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