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Tableau-CRM-and-Einstein-Discovery-Consultant Leak Questions

Salesforce Tableau CRM Einstein Discovery Consultant(SP23) Questions and Answers

Question 45

Which of the following is true about the Service Analytics Overview dashboard?

Options:

A.

It instantly provides key metrics on open cases, average time to close, first contact resolution, and customer satisfaction.

B.

It lets you drill down to more detailed dashboards, like agent performance, channel review, and telephony metrics.

C.

It's available on desktop and mobile.

D.

It's a great place to start your analysis.

E.

All of the above.

Question 46

What does a configuration wizard do?

Options:

A.

Automatically creates multiple versions of the same app

B.

Lets you know the best way to set up your Salesforce data

C.

Asks you questions about how you store data in your org to help you create your app

D.

Customizes your template based on Salesforce settings

Question 47

An Einstein Discovery team created a model to maximize the margin of their sales opportunities. They want to deploy the model to the Opportunity object in order to predict the outcome of every newly created or updated Opportunity.

What are the steps to accomplish this?

Options:

A.

Create a trigger on Opportunity and use the Salesforce External Connector to get predictions from Einstein Discovery.

B.

Create an Apex batch on Opportunity and use the REST API to get predictions from Einstein Discovery.

C.

Create a trigger on Opportunity and install the Einstein Discovery Writeback managed package from the AppExchange.

D.

Create a trigger on Opportunity and use the REST API to get predictions from Einstein Discovery.

Question 48

Yasmine told Danielle she's interested in using the artificial intelligence provided by Einstein Discovery to enhance analysis Mosaic probably wouldn't have considered through their own means. How can Danielle use Einstein Analytics to load data into Einstein Discovery?

Options:

A.

It's not possible. Danielle will need to log into Einstein Discovery and import the data from there.

B.

Danielle needs a permission set containing the Download Analytics Data permission, then she can use the Export node to load data into Einstein Discovery.

C.

Danielle needs a permission set containing the Upload External Data to Analytics permission, then she can log into Einstein Discovery and import the data from there.

D.

Data loaded into Einstein Analytics as datasets can then be used in Einstein Discovery without a separate load process.