Universal Containers (UC) wants to improve case management by assigning cases to agents
based on their relevant product specialization. UC also wants to automatically assign agents to the
next case to evenly distribute the case workload.
Which Omni-Channel feature meets the requirements?
A global automotive company wants to enhance its service experience by integrating multiple sources of vehicle and customer data—including sensor data, service history, and financing details—into Salesforce. The goal is to gain a holistic view of customer interactions and vehicle health, trigger alerts based on real-time data, and route cases to the appropriate service channels.
Which approach should a Service Cloud Consultant use to ensure that Lightning Knowledge searches only display articles for a service rep's product specialization?
Universal Containers’ support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.).
Additional requirements are listed below:
* Support attachments up to 25 MB per inquiry
* Under 2,500 inquiries per day
Which configuration solution should a consultant recommend to meet these requirements?
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