Isaca Certification CISM Exam Dumps

The best automated control to resolve the issue of security incidents not being appropriately escalated by the help desk is to integrate incident response workflow into the help desk ticketing system. This will ensure that the help desk staff follow the predefined steps and procedures for handling and escalating security incidents, based on the severity, impact, and urgency of each incident. The incident response workflow will also provide clear guidance on who to notify, when to notify, and how to notify the relevant stakeholders and authorities. This will improve the efficiency, effectiveness, and consistency of the incident response process.

References = CISM Review Manual, 16th Edition, page 2901; A Practical Approach to Incident Management Escalation2

The data owner is the person who has the authority and responsibility to classify, grant access, and monitor the use of the CRM data. The data owner should ensure that the data is protected according to its classification and business requirements. The data custodian is the person who implements the controls and procedures to protect the data as directed by the data owner. The information security manager is the person who advises the data owner on the best practices and standards for data security. The internal IT audit is the function that evaluates the effectiveness and compliance of the data security controls and procedures.

References = CISM Review Manual, 16th Edition eBook1, Chapter 1: Information Security Governance, Section: Information Security Roles and Responsibilities, Subsection: Data Owner, Page 23.

Performing an analysis of the change is the first step in addressing the issue of an IT employee making a change to a firewall rule outside of the change control process because it helps to understand the reason, impact, and risk of the change and to decide whether to approve, reject, or reverse it. Requiring that the change be reversed is not the first step because it may cause more disruption or damage without proper analysis and testing. Reviewing the change management process is not the first step because it does not address the specific issue or incident at hand, but rather focuses on improving the process for future changes. Reporting the event to senior management is not the first step because it does not resolve the issue or incident, but rather escalates it without sufficient information or recommendation. References:

The most important reason to have documented security procedures is to guide the implementation of policy requirements . In CISM governance, policies define management’s high-level expectations, standards define mandatory minimum requirements, and procedures provide the step-by-step instructions needed to execute those requirements consistently. Without documented procedures, employees and operational teams may interpret policy requirements differently, resulting in inconsistent control implementation and increased risk. Metrics reporting, regulatory support, and demonstrating alignment with business objectives are useful secondary benefits, but they are not the primary purpose of procedures. Procedures operationalize governance by translating policy intent into repeatable actions, enabling accountability, consistency, and effective control execution. CISM emphasizes that an effective information security framework requires a clear hierarchy of policies, standards, procedures, and guidelines to ensure management direction is implemented across the organization. Therefore, documented procedures are essential because they tell personnel how to perform required security activities in alignment with approved policies.