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Microsoft Power Platform Solution Architect Questions and Answers

Question 33

You need to recommend an authentication solution for the planned implementation of Dynamics 365.

What should you include in the recommendation?

Use synchronized identities.

Use the Office 365 tenant for Dynamics 365 Customer Service.

Create a new tenant for Dynamics 365 Customer Service.

Use federated identities

Question 34

You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?

Dynamics 365 Customer Service default functionality

Microsoft AppSource

Microsoft Store

Question 35

You need to recommend tools for agents and management.

Which tools should you recommend? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

Question 36

You need to create an Agent security role.

Which three actions should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Add security to the seat entity and assign users to the Agents role.

Add security to the Core Records and assign users to the Customer Service Representative role.

Copy the Microsoft Dataverse Basic User role.

Rename the Customer Service Representative role to Agents.

Copy the Customer Service Representative role.

Name the new role Agents.