Field Service Lightning program Field-Service-Lightning-Consultant Release Date

universal containers have a call center that responds to requests from

customers and schedules time for field service engineers (FSEs) to perform work on

assets owned by the client. Call center agents are responsible for booking

appointments

Which permission set license should be assigned to the call center agents?

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.

How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

A customer wants to return a defective product instead of scheduling a Service Appointment.

How should this product be tracked in Salesforce Field Service?