DevOps DevOps-SRE Dumps PDF

Comprehensive and Detailed Explanation From Exact Extract:

Google defines SRE as “what happens when you ask a software engineer to design an operations function.” (SRE Book – Introduction). The core engineering approach in SRE focuses on:

Eliminating toil

Building scalable systems

Applying software engineering to operational challenges

Learning from previous solutions and patterns

The SRE Book emphasizes: “SREs focus on designing and engineering solutions that reduce manual operations and scale service delivery.” (Chapter: Eliminating Toil). This aligns directly with Option B: designing a solution to eliminate toil and scale service delivery, informed by prior successful engineering patterns.

Option A focuses only on automating a single tuning activity—not holistic engineering.

Option C describes deployment, not engineering approach to operations.

Option D is about incident response, not engineering strategy.

Thus, B is the best representation of SRE’s engineering approach.

Comprehensive and Detailed Explanation From Exact Extract:

Traditional IT escalation paths—before modern SRE practices—were generally based on hierarchical or functional structures. The SRE Workbook explains that SRE aims to “replace rigid hierarchical escalation paths with structured incident roles and clear authority during incidents.” (SRE Workbook – Incident Management). These older models include:

Hierarchical escalation: issues are escalated to higher managerial or senior technical tiers.

Functional escalation: issues are escalated across functional lines depending on expertise (network team, DBAs, sysadmins, etc.).

Both models are referenced throughout reliability engineering literature as “traditional escalation paths,” which SRE incident management explicitly avoids by instead using role-based escalation (IC, Communications Lead, Ops Lead, etc.).

Options 3 and 4 (Cyclical and Logical) are not recognized escalation patterns in ITSM or SRE literature.

Thus, the answer is A (1 and 2).

Comprehensive and Detailed Explanation From Exact Extract:

Customer Reliability Engineering (CRE) is described in Google's SRE literature as an extension of SRE practices outward to customers who run workloads on cloud platforms. The SRE Book and the SRE Workbook state: “CRE is the practice of sharing SRE principles with customers, working closely with their operations teams, and establishing shared responsibility for reliability.” (SRE Workbook – Chapter: Customer Reliability Engineering). A CRE team collaborates directly with customer engineering and operations teams to identify reliability risks, review architectures, and co-manage SLOs, but does not redesign cloud services or build new features.

Option D matches the exact intention: CRE integrates with the customer’s operations team to share reliability responsibilities, applying SRE methods to customer systems and ensuring both customer and provider work jointly on reliability goals.

Option A is incorrect—CRE does not redesign cloud services.

Option B misinterprets CRE as improving the provider’s internal systems.

Option C incorrectly focuses on feature shipping; CRE is about reliability guidance, not feature delivery.

Thus, D is the correct and SRE-authentic answer.

Comprehensive and Detailed Explanation From Exact Extract:

A Service Level Indicator (SLI) is a measurement of some aspect of reliability (e.g., latency, availability, quality). One of its defining characteristics is that it must be measured over a specific time window. Without a time horizon, the SLI has no actionable meaning.

From the Site Reliability Engineering Book, Chapter “Service Level Indicators”:

“An SLI is a quantitative measure of some aspect of the level of service that is provided. SLIs are evaluated over a specific period of time in order to understand reliability as experienced by the user.”

The SRE Workbook further states:

“Every SLI must define a measurement window. Without a time horizon, the indicator cannot be used to calculate SLO compliance.”

Why the other options are incorrect:

A SLIs do not need to appear in an SLA; SLAs are external contracts, SLOs/SLIs are internal engineering tools.

B SLIs may include client-side, server-side, or network metrics depending on what reflects user experience.

D SLI agreement is not defined by SRE vs. Agile teams; it is defined by business and user need.

Thus, the correct answer is C.