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BBPSD CSFX Exam With Confidence Using Practice Dumps

Exam Code:
CSFX
Exam Name:
Customer Service
Certification:
Vendor:
Questions:
165
Last Updated:
Jul 14, 2025
Exam Status:
Stable
BBPSD CSFX

CSFX: BBPSD Other Certification Exam 2025 Study Guide Pdf and Test Engine

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Related BBPSD Exams

Customer Service Questions and Answers

Question 1

Customer information should be collected by a shop:

Options:

A.

Once you are aware that the customer is a regular shopper.

B.

The first time the customer comes into the shop.

C.

If a customer appears to be one who will return to the shop.

D.

When the customer makes his first purchase.

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Question 2

When a customer starts to make a complaint and you think that you know what the problem is you should:

Options:

A.

Listen and then immediately say how you are going to resolve the issue.

B.

Listen, acknowledge the issue and say how you will resolve the issue.

C.

Listen, apologise and say how you will resolve the issue.

D.

Listen, acknowledge, apologise and then say how you will resolve the issue.

Question 3

Multitasking is:

Options:

A.

Doing things in sequence.

B.

Doing more than one task at a time.

C.

Only for people in busy jobs.

D.

Doing one task and the doing another.